We are here to help!
If you're having trouble finding the product you're looking for, please don't hesitate to reach out to us. We're here to help you out in getting the perfect product of your choice.
Email: hello@ired.co.uk | Call: 01243370296
FAQ
General
A visual payload for drones is a set of equipment or devices designed to capture visual data, such as images or videos. A visual payload typically includes cameras, gimbals, and other components that enhance the drone's visual capabilities.
Visual drone payloads often feature cameras with various capabilities, including high-resolution and wide-angle imaging, zoom functionalities, thermal imaging, and low-light performance.
A good visual payload should have high-resolution cameras, effective stabilisation through gimbals, and features like auto-focus and manual control. Adaptability to different lighting conditions is also crucial.
It depends on the drone model. Some drones allow users to upgrade or customise their visual payloads, while others have integrated systems that cannot be modified.
Stabilisation, often achieved through gimbals, is crucial for maintaining a steady image or video capture, especially during drone movement. It ensures smoother and more professional-looking visual data.
Yes, many visual payloads are equipped to capture both high-quality still images and videos. This flexibility is useful for a variety of applications, from photography to videography.
Support
We are official partners with the brands available on our website, if you are not able to find your desired product, please contact us via email: hello@ired.co.uk or phone: 01243370296 and we will try our best to get that product arranged for you.
Yes, we do provide discounts for bulk or corporate orders. For personalised assistance and pricing, please contact our sales team via email: hello@ired.co.uk or phone: 01243370296
Absolutely! The products available on our website come with a standard warranty provided by their manufacturer brands. We also provide options to extend the warranty.
Yes, definitely. We have our own team of experts for repairs and servicing. We can also get your products repaired via the manufacturer's brand.
For businesses, we also provide service-level agreements and support contracts.
Shipping
Yes, we provide free shipping across the UK for orders above £199. For international orders and orders below £199, shipping charges are calculated during the checkout process.
It completely depends on where you are. Orders processed in the UK will take 1–3 business days to arrive. Overseas deliveries can take anywhere from 5 to 15 business days for air freight. All the delivery details will be provided to you in the confirmation email.
Yes, you can! It usually takes us about 24 hours to prepare your order, after that it can be picked up from our store located at Unit 6, The Old Flour Mill, Queen St, Emsworth PO10 7BT Hampshire - United Kingdom
Yes, the products can be returned if there are any manufacturing defects.In the unfortunate circumstance that you discover an issue with any products you have purchased from us, please contact us immediately at hello@ired.co.uk providing full details of the issue.
Other
Our team is happy to assist you with any kind of information or help you need, please reach out to us via email: hello@ired.co.uk or phone: 01243370296 for any queries.
