We are here to help!
If you're having trouble finding the product you're looking for, please don't hesitate to reach out to us. We're here to help you out in getting the perfect product of your choice.
Email: hello@ired.co.uk | Call: 01243370296
FAQ
General
Yes, we are the authorised sellers and official partners with all the brands available on our website. We maintain direct partnerships with these brands to ensure the authenticity and quality of the products we offer.
We are the official partners and authorised sellers of all the brands available on our website, which include Autel Robotics, DJI (Dà Jiāng Chuàngxīn), DIODON Drone Technology, Unitree Robotics (Exclusive Partnership), Ascent Aerosystems, Velos Rotors, UAVTEK Drone Innovation, AEROVEL, ATMOS, CZI (Cheng Zhi Intelligence), Yusense, EcoFlow, SPH Engineering, Hoodman, LiteBee (Makerfire), and more.
Absolutely! The products available on our website come with a standard warranty provided by their manufacturer brands. We also provide options to extend the warranty.
Support
We are official partners with the brands available on our website, if you are not able to find your desired product, please contact us via email: hello@ired.co.uk or phone: 01243370296 and we will try our best to get that product arranged for you.
Yes, we do provide discounts for bulk or corporate orders. For personalised assistance and pricing, please contact our sales team via email: hello@ired.co.uk or phone: 01243370296
Yes, definitely. We have our own team of experts for repairs and servicing. We can also get your products repaired via the manufacturer's brand.
For businesses, we also provide service-level agreements and support contracts.
Shipping
Yes, we provide free shipping across the UK for orders above £199. For international orders and orders below £199, shipping charges are calculated during the checkout process.
It completely depends on where you are. Orders processed in the UK will take 1–3 business days to arrive. Overseas deliveries can take anywhere from 5 to 15 business days for air freight. All the delivery details will be provided to you in the confirmation email.
Yes, you can! It usually takes us about 24 hours to prepare your order, after that it can be picked up from our store located at Unit 6, The Old Flour Mill, Queen St, Emsworth PO10 7BT Hampshire - United Kingdom
Yes, the products can be returned if there are any manufacturing defects.In the unfortunate circumstance that you discover an issue with any products you have purchased from us, please contact us immediately at hello@ired.co.uk providing full details of the issue.
Other
Our team is happy to assist you with any kind of information or help you need, please reach out to us via email: hello@ired.co.uk or phone: 01243370296 for any queries.