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Email: hello@ired.co.uk | Call: 01243370296
FAQ
General
A LiDAR payload is a set of components integrated into a drone system to capture LiDAR (Light Detection and Ranging) data. LiDAR uses laser light to measure distances and create highly detailed 3D maps or point clouds of the surroundings.
Unlike traditional imaging payloads, LiDAR payloads use laser beams to measure distances, allowing for the creation of detailed 3D maps that include accurate elevation information.
LiDAR payloads are used for various applications, including topographic mapping, forestry management, infrastructure inspections, archaeological surveys, and autonomous navigation.
LiDAR sends laser pulses and measures the time it takes for the light to return, creating precise distance measurements. By scanning the environment, it generates a detailed 3D representation of surfaces and objects.
The range of LiDAR payloads varies, but they can typically capture data from a few meters to several hundred meters, depending on the specifications of the LiDAR sensor.
Support
We are official partners with the brands available on our website, if you are not able to find your desired product, please contact us via email: hello@ired.co.uk or phone: 01243370296 and we will try our best to get that product arranged for you.
Yes, we do provide discounts for bulk or corporate orders. For personalised assistance and pricing, please contact our sales team via email: hello@ired.co.uk or phone: 01243370296
Absolutely! The products available on our website come with a standard warranty provided by their manufacturer brands. We also provide options to extend the warranty.
Yes, definitely. We have our own team of experts for repairs and servicing. We can also get your products repaired via the manufacturer's brand.
For businesses, we also provide service-level agreements and support contracts.
Shipping
Yes, we provide free shipping across the UK for orders above £199. For international orders and orders below £199, shipping charges are calculated during the checkout process.
It completely depends on where you are. Orders processed in the UK will take 1–3 business days to arrive. Overseas deliveries can take anywhere from 5 to 15 business days for air freight. All the delivery details will be provided to you in the confirmation email.
Yes, you can! It usually takes us about 24 hours to prepare your order, after that it can be picked up from our store located at Unit 6, The Old Flour Mill, Queen St, Emsworth PO10 7BT Hampshire - United Kingdom
Yes, the products can be returned if there are any manufacturing defects.In the unfortunate circumstance that you discover an issue with any products you have purchased from us, please contact us immediately at hello@ired.co.uk providing full details of the issue.
Other
Our team is happy to assist you with any kind of information or help you need, please reach out to us via email: hello@ired.co.uk or phone: 01243370296 for any queries.