We are here to help!
If you're having trouble finding the product you're looking for, please don't hesitate to reach out to us. We're here to help you out in getting the perfect product of your choice.
Email: hello@ired.co.uk | Call: 01243370296
FAQ
General
We offer a wide range of drones, including enterprise drones for commercial applications, public safety drones, drones for defence and military applications, consumer drones for recreational use, professional drones for photography and surveying, educational drones for kids, industrial drones for specialised applications and more.
It's important to be aware of and adhere to local regulations regarding drone usage. Please check with UK Civil Aviation Authority (www.caa.co.uk/drones) for any permits or restrictions that may apply.
You can also take the assistance of our support team as we are CAA approved drone-pilot training provider.
We are CAA (Civil Aviation Authority) authorised drone training provider. We provide professional training courses and certification for aspiring drone-pilots.
If you want to obtain the license, please get in touch with our team via email: hello@ired.co.uk or phone: 01243370296
Learning to fly a drone varies depending on the model and your previous experience. Beginner-friendly models come with easy-to-follow instructions, whereas professional drones require proper guidance, training, and practice.
Each drone model has its own specifications regarding range and battery life. Refer to the product details for accurate information, and consider purchasing additional batteries for extended flight time.
Yes, many of the drones available on our website are customisable with various payloads, such as high-resolution cameras, thermal imaging, and other specialised equipment. Please check the product descriptions to learn more about payload compatibility.
Support
We are official partners with the brands available on our website, if you are not able to find your desired product, please contact us via email: hello@ired.co.uk or phone: 01243370296 and we will try our best to get that product arranged for you.
Yes, we do provide discounts for bulk or corporate orders. For personalised assistance and pricing, please contact our sales team via email: hello@ired.co.uk or phone: 01243370296
Absolutely! The products available on our website come with a standard warranty provided by their manufacturer brands. We also provide options to extend the warranty.
Yes, definitely. We have our own team of experts for repairs and servicing. We can also get your products repaired via the manufacturer's brand.
For businesses, we also provide service-level agreements and support contracts.
Shipping
Yes, we provide free shipping across the UK for orders above £199. For international orders and orders below £199, shipping charges are calculated during the checkout process.
It completely depends on where you are. Orders processed in the UK will take 1–3 business days to arrive. Overseas deliveries can take anywhere from 5 to 15 business days for air freight. All the delivery details will be provided to you in the confirmation email.
Yes, you can! It usually takes us about 24 hours to prepare your order, after that it can be picked up from our store located at Unit 6, The Old Flour Mill, Queen St, Emsworth PO10 7BT Hampshire - United Kingdom
Yes, the products can be returned if there are any manufacturing defects.In the unfortunate circumstance that you discover an issue with any products you have purchased from us, please contact us immediately at hello@ired.co.uk providing full details of the issue.
Yes, we ship internationally as well. Shipping options and costs may vary, so please review the shipping information during the checkout process.
Other
Our team is happy to assist you with any kind of information or help you need, please reach out to us via email: hello@ired.co.uk or phone: 01243370296 for any queries.