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Ensuring customer satisfaction is a fundamental aspect of our brand principles, and we consistently strive to provide an unparalleled experience for each of our valued customers.   

Upon receiving your order, please carefully inspect the items. If you discover any defects, damages, or receive the wrong item, kindly contact us immediately at hello@ired.co.uk with detailed information about the issue. This allows us to promptly evaluate the situation and take the necessary steps to make it right. 

While we strive to offer guidance and resolve the issues you may be facing, it's important to note: 

Return Conditions: 

• For a refund to be considered, returned goods must be in "new" condition, unutilised, and include all original accessories, undamaged packaging, and any additional extras.  
• Certain products, especially those supplied by DJI, are deemed "used" once activated, which includes charging, powering on, updating, or installing. 
• Products may be activated through other uses not explicitly outlined in this refund policy. 

Non-refundable Circumstances: 

• Products that are used or damaged will not be eligible for a refund under any circumstances. 
• Refunds will be assessed on a case-by-case basis, and our decision to provide a refund is at our sole discretion. 
• Generally, products cannot be returned due to software issues. 
• Returns will not be accepted due to legislative changes rendering the product obsolete or unfit for its intended use. 

Restocking Fee:

• If a return is agreed upon for our stock products, a restocking fee may apply.
• For DJI products, once activated (turned on or registered with an account), a 20% restocking fee is applicable

Non-Stocked Items: 

• Products ordered specifically for you and not held in stock will not be refunded unless proven defective. 

Final Decision: 

• The determination of whether a product is considered used and/or eligible for a refund rests with us. 

For more details on purchasing products from us, please refer to our comprehensive Terms of service page.