Refunds & Returns

Last updated July 2019

If there is an issue with any goods you have purchased from our website, please contact us at support@ired.co.uk in the first instance, explaining the reasons you are requesting a refund.

Refunds will be provided on a case-by-case basis, and we will decide in our sole discretion whether we will provide a refund.

As a rule, goods cannot be returned due to software issues. Goods will also not be refunded because a legislative change has rendered the product obsolete or no longer fit for its intended use.

If we decide to refund you, the goods must be considered “new” and must not have been used in any way. This includes all original accessories, undamaged packaging and any additional extras. 

There are certain goods, including those supplied by DJI, which are considered “used” as soon as they have been activated. To be “activated”, goods may be charged, powered on, updated or installed. There may be other uses which result in goods being activated which are not listed in this refund policy. If these goods are returned, there will be a restocking fee applied.

Goods that are used or damaged will not be refunded in any circumstances.

Any goods for which we do not hold stock, and have ordered in specifically for you, will not be refunded in any circumstances.  

The final decision as to whether a good is considered used, and/or is eligible for a refund, lies with iRed Limited.

For further information on the purchase of our goods, please refer to our Terms and Conditions.